Insurance and Compensation

🛡 Insurance & Compensation Policy

We provide both basic compensation and optional insurance for your shipments. Compensation rules differ by shipping method and whether insurance is purchased.

📌 1. Basic Compensation (Free Coverage)

🚚 A. Express Couriers (DHL / UPS / FedEx / EMS)

Compensation based on declared value or actual shipping cost, whichever is lower
Maximum payout: USD $100 per shipment

🚢✈ B. DDP Shipments (Air & Sea Freight)

Shipping Method	Compensation Standard	Maximum Payout
✈ DDP Air Freight	Based on declared value or shipping cost	¥40 RMB / kg
🚢 DDP Sea Freight	Based on declared value or shipping cost	¥20 RMB / kg
➕ Both	✅ Return shipping fees will be refunded if applicable	—

📌 2. Optional Insurance (For DDP Shipments Only)

Customers using DDP services can purchase insurance for added protection.

Type	Insurance Fee	Compensation Limit
📦 Value-Added Insurance	10% of declared or actual value	In case of loss or customs seizure, we will: ① Compensate up to the insured amount (based on the premium paid), or ② Re-purchase and re-ship the equivalent goods, within the insured value ⚠ Maximum payout: ¥50,000 RMB per shipment

⚠ Important: The compensation is based strictly on the amount you chose to insure.
❗ For example,If you declare the item at $500,
and you pay insurance based on $50,
but the actual value is $5,000,
👉 Then the maximum compensation will be $500, not $5,000.
✅ Always declare and insure the actual value to ensure full coverage.

📌 3. Exclusions – No Compensation in These Cases

❌ Incorrect delivery address, package refusal, or failed delivery attempts
❌ No report or proof submitted within 48 hours of delivery
❌ Delays, duties, or returns not caused by our service
❌ Disputes about product quality for purchases made via third-party links

📌 4. Claims & After-Sales Process

Submit a claim within 48 hours after delivery
Provide your order number, photos, and/or unboxing videos
Our team will review and respond within 1–2 business days
If eligible, we will process compensation, refund, or re-shipment within the insured value